Refund policy

We do everything we can to ensure that the books we care so much about reach you in perfect condition. We do accept, however, that sometimes accidents happen. If you receive a damaged or incorrect book, we will replace it where possible. We ask that any errors or damage are reported to us within 14 days of the book’s delivery, and we ask that you provide evidence to support your claim. We evaluate each claim on an individual basis.

Here are some guidelines as to what makes a book returnable. 

• Clearly visible damage to the book or dust jacket (tears, rips, cuts, scratches, dents, or a crushed spine, edge or corner.

• One or more ripped, bent, or creased pages that affect the reading or appearance of the book.

• Stains, discolouration, residue or marks that don’t lift with gentle cleaning.

• Production defects – missing, blank, duplicated, or misbound pages.

• Incorrectly folded, misprinted or mismatched dustjackets.

• Blurred, smeared or noticeably misaligned sprayed edges.

• Water damage.
  

And some issues we can’t return a book for:

• Light surface marks and scratches or residue that wipes away.

• A little bleed through from sprayed edges into the page. 

• Slight uneven finish on sprayed edges.

• Loose dustjackets.

• General shelf wear.

• Small differences between our product photography that falls within normal production variance.

How to make a claim.

Email us at support@eldritchking.com within 14 days of receiving the book. Include photographs of any damage or proof that the wrong book arrived. We’ll reply within 5 working days to let you know what will happen next.

Exceptions.

Sometimes, it may not be possible to provide an exact replacement (in the case of signed or limited editions). In this instance we will offer the most similar book we can, and some credit toward your next delivery as a gesture of goodwill.